🚚 Shipping Fee
A flat shipping fee of NT$100 will be charged for orders under NT$1,500.
Free shipping for orders NT$1,500 and above.
※ Applicable to Taiwan domestic orders only.
For international shipping rules, please refer to our Overseas Delivery page:
👉 https://www.dearpet.tw/pages/overseas-delivery
📦 Delivery Methods (Taiwan)
Home Delivery: Yamato Transport (Taiwan main island only), Chunghwa Post
Convenience Store Pickup: 7-Eleven / FamilyMart (Available for both main island and outlying islands)
In-store Pickup: Available at our physical location
⏱️ Delivery Time & Regions
| Method | Estimated Delivery Time | Available Regions |
|---|---|---|
| Home Delivery | 1–3 business days | Taiwan main island only |
| Convenience Store | 2–5 business days | Main island and outlying islands |
| Postal Delivery | 3–5 business days | Outlying islands only |
※ For outlying or remote areas, delivery may be delayed due to weather, traffic, or other factors. Please refer to Chunghwa Post for the most accurate delivery estimates.
📦 Shipping Schedule
In-stock items:
Ships within 1–3 business days after order confirmation (excluding weekends and public holidays)Pre-order items:
Ships within 7–10 business days after order date (excluding weekends and public holidays)Customized items:
Ships within 15–20 business days after order date (excluding weekends and public holidays)
⚠️ Additional Notes
During peak seasons or in case of force majeure (e.g. natural disasters), shipment may be delayed.
For convenience store pickup, please collect your order within 7 days upon arrival.
Failure to do so may result in suspension of future convenience store pickup eligibility.Please double-check your recipient name and shipping details before placing your order.
If delivery fails due to incorrect or incomplete information provided by the customer, reshipping fees will be charged.Actual delivery time depends on the logistics provider.
DEARPET is not responsible for delays caused by third-party couriers.
